Shipping

Deliveries, unless otherwise agreed, are made with shippers chosen by MAXXelle. The goods travel at our own risk. In case of theft/loss MAXXelle agrees to send a new product and, if the same should result unavailable and/or out of stock, will propose a different product, but with equivalent characteristics, with the right for the customer not to accept this new product and ask for the issue of a credit note for the product itself.

In the event that the carrier is chosen by the Customer, the goods will be transported entirely at the risk and responsibility of the Customer – since when the goods are removed from MAXXelle’s premises till destination -, who can recourse directly to the Carrier in the event of damage and loss occurred during the transport. The goods supplied shall be paid for by credit card, PayPal or advance bank transfer.

The products purchased on www.maxxelle.com will be delivered throughout Italy in 24/48 working hours (except for Sicily, Sardinia where delivery is expected within 48/72 working hours) from the receipt and payment of the order.

To receive products quickly and comfortably and to prevent your shipment from being delayed, we recommend indicating the address where you spend most of the day (e.g. place of work) or where there is a trusted person who can collect your package. In this case it is necessary to indicate, in addition to your general information, the name of the place of delivery or the name of the person in charge of collecting your parcel. Furthermore, for a precise and punctual delivery, we recommend always indicating a working mobile phone number. Despite these indications, if your shipment is put into storage by the courier for any reason, MAXXelle Customer Service will be at your disposal to pass new delivery instructions to the courier. Obviously, we cannot provide warranty regarding delivery times, as there are many variables that affect these times, many of which are not attributable to MAXXelle (eg strikes, weather events, special holidays, etc.). So, if these times are not guaranteed, the customer will not be allowed to claim compensation.

IMPORTANT: For all orders received from 2.00 pm onwards, the processing time is not guaranteed within the same day.

Shipping costs

Deliveries to Italy and EU Countries Shipping costs amount to € 5.00 for orders less than € 30.00. Free shipping for orders of at least € 30.00.

International deliveries to countries with customs/import duties Shipping costs amount to € 50.00. All customs duties and local taxes are borne by the buyer.

Any customs and import taxes for all orders coming from countries with custom will be charged to the customer once the parcel reaches its destination country and passes through the customs. All eventual handling fees and taxes will be charged to the person receiving the parcel. MAXXelle has not the possibility and is not responsible to give the customer advance notice of any eventual additional cost which originates from these procedures or about the documents required, as customs policies and import duties may be very different from country to country. For this reason, before placing the order, we suggest you to contact with your local customs office to receive information about any additional customs charge and documents required, so you’re not surprised at the moment of the delivery of your parcel.